Privacy Policy

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. It does not include information that is anonymised or de-identified. Depending on how you interact with the Services, we may collect or process the following categories, including inferences drawn from them:

Contact details — your name, billing and shipping address, phone number, and email address.
Financial information — payment card information, financial account information, transaction details, form of payment, and payment confirmations. Card details are handled by our payment processor and are not stored by us.
Account information — where accounts are offered, your username, password, preferences, and settings.
Transaction information — the items you view, add to your cart, or purchase, return, or cancel, and your past transactions.
Communications with us — the information you include when you contact us, for example a customer-support enquiry.
Device information — information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information — information about how and when you interact with or navigate the Services.

Personal information sources

We may collect personal information from the following sources:

Directly from you — when you create an account, use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services — from your device when you use our website, including through cookies and similar technologies.
From our service providers — when we engage them to provide technology or to process your personal information on our behalf.
From our partners or other third parties.

How we use your personal information

Provide, tailor, and improve the Services — to perform our contract with you, process payments, fulfil and dispatch your orders, manage your account, handle returns and exchanges, remember your preferences, and improve the Services.
Marketing and advertising — to send marketing and promotional communications you have requested and, where permitted, to show you relevant advertising. You can opt out of marketing at any time.
Security and fraud prevention — to authenticate your account, provide a secure shopping experience, and detect, investigate, and prevent fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe.
Communicating with you — to provide customer support and maintain our business relationship with you.
Legal reasons — to comply with applicable law, respond to valid legal process, and enforce our terms and policies.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

With vendors and service providers who perform services on our behalf — for example website hosting, order fulfilment and shipping, payment processing, email delivery, customer support, analytics, and cloud storage. These providers use your information only as needed to provide services to us.
With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices. Where required, you may direct us not to share information about you for targeted advertising.
When you direct, request, or otherwise consent to disclosure — for example to ship you products or through your use of social-media or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or restructuring, to comply with legal obligations (including to respond to subpoenas, warrants, and similar requests), and to enforce our terms or protect our rights and the rights of our users or others.

Cookies and tracking technologies

We and our service providers use cookies and similar technologies to operate and secure the Services, remember your preferences, analyse usage, and support marketing. You can usually control cookies through your browser settings; disabling some cookies may affect how the Services function.

Third-party websites and links

The Services may link to websites or platforms operated by third parties. If you follow links to sites we do not control, you should review their privacy and security policies. We are not responsible for, and do not endorse, the content, privacy, or security of such sites, and our inclusion of a link does not by itself imply endorsement.

Children's data

The Services are intended for adults. Purchasers must be 18 years or older, and the Services are not directed to children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us using the details below so we can delete it.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure while in transit, so we recommend you do not use unsecured channels to communicate sensitive information. How long we retain your personal information depends on factors such as whether we need it to provide the Services, maintain your account, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

Right to access / know — to request access to the personal information we hold about you.
Right to delete — to request that we delete personal information we maintain about you.
Right to correct — to request that we correct inaccurate personal information.
Right to portability — to receive a copy of your personal information and, in certain cases, to have it transferred to a third party.
Managing communication preferences — you may opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional messages about your account or orders.

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request and will respond within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data-protection authority — in Australia, the Office of the Australian Information Commissioner (OAIC).

International transfers

We may transfer, store, and process your personal information outside the country in which you live, including by using service providers located overseas. Where we do so, we take steps to ensure your information is handled in accordance with applicable law and this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page, update the “Last updated” date, and provide notice where required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please email us at admin@eliteaupeptides.com.