Why don't you take card payments on the website?

Research peptides sit in a payment-network category that most card processors don't support, and the few that do can freeze the account at any time with customer funds held for months. Settling out-of-band on rails we control means your payment never sits in someone else's reserve.

How long does confirmation take?

Most orders are confirmed within one business day. We're a small team in Australia, so confirmation lands sooner during AEST business hours.

Is my order locked in when I submit it?

No — submitting the form is a request, not a payment. Your order isn't final until we confirm availability and you complete payment on the agreed rail. You can change or cancel at any point before paying.

Can I change my order after submitting?

Yes. Reply to the order-received email with the change. As long as you haven't paid yet, we'll update the order and send revised payment details with the next email.

How do you protect my contact details?

Your details are stored in our order system and forwarded to our internal team coordination channel so we can confirm and follow up. We don't share them with third parties beyond what's required to fulfil your order. Full detail in our Privacy Policy.

How orders work

The four-step flow

You add items to your cart and submit an order request. The cart works exactly like any other online store — add items, change quantities, see the AUD subtotal. The last step at /checkoutis labelled “Submit Order Request” (not “Pay Now”) because no payment is taken at this step. You’ll get an order reference (something like EAP-2026-XXXX) and an immediate confirmation email.
We confirm availability within one business day. Our team reviews your order against current stock and emails you back with payment details for the rail you choose (bank/PayID, USDT, BTC, or PayPal). Most confirmations land much sooner during AEST business hours.
You pay via the agreed method. The confirmation email contains exactly what you need — BSB and account number for bank transfer; wallet address and amount for crypto; or a separate PayPal Business invoice. Use your order reference (EAP-2026-XXXX) so we can match the payment to your order quickly.
We ship within one business day of payment.Same-day dispatch before 12pm AEST, otherwise the next business day. You’ll get a tracking email the moment your parcel leaves us.

Payment methods we accept

Bank transfer / PayID (recommended for AU customers).Domestic AU rail, OSKO-fast (sub-minute settlement during business hours), and the simplest path for most orders. We’ll send you our BSB, account number, and an alternative PayID.
USDT (TRC20 network only).Low fee, fast settlement. We’ll send you the wallet address and the AUD-equivalent amount at the time of confirmation, with a memo to match the payment to your order.
BTC.Same as USDT, just slower confirmations. Reply to the email after sending so we can match the deposit (Bitcoin doesn’t support on-chain memos).
PayPal Invoice (on request).Available if the rails above don’t suit you — let us know in the order notes or when we follow up, and we’ll send a PayPal Business invoice separately.

Whichever rail you choose, we never store payment-card details and the website itself never asks for them — payment is always settled directly between you and us on the rail you choose.

Shipping & dispatch

Australia-only. Free shipping over $100 AUD; flat-rate otherwise. Standard 2–5 business days, Express 1–3 metro. Same-day dispatch on payments confirmed before 12pm AEST.

Cancelling or changing an order

Before payment— reply to any of our emails with the change or cancellation. No money has moved, so there’s nothing to refund — we just update or close the order.
After payment, before shipment— reply quickly. If we haven’t handed your parcel to the carrier we can still cancel and refund to the original rail.
After shipment— we can’t refund shipped research goods (they’re supplied sealed and the chain of custody for research-product handling can’t be re-validated once dispatched). The detail is in our Refund Policy.

Frequently asked questions

Why don't you take card payments on the website?: Research peptides sit in a payment-network category that most card processors don't support, and the few that do can freeze the account at any time with customer funds held for months. Settling out-of-band on rails we control means your payment never sits in someone else's reserve.
How long does confirmation take?: Most orders are confirmed within one business day. We're a small team in Australia, so confirmation lands sooner during AEST business hours.
Is my order locked in when I submit it?: No — submitting the form is a request, not a payment. Your order isn't final until we confirm availability and you complete payment on the agreed rail. You can change or cancel at any point before paying.
Can I change my order after submitting?: Yes. Reply to the order-received email with the change. As long as you haven't paid yet, we'll update the order and send revised payment details with the next email.
How do you protect my contact details?: Your details are stored in our order system and forwarded to our internal team coordination channel so we can confirm and follow up. We don't share them with third parties beyond what's required to fulfil your order. Full detail in our Privacy Policy.